Organizations invest heavily in leadership development, yet workforce engagement scores
remain stubbornly low. Why? Dr. Daryl Watkins argues that the missing piece is not better
leadership training. It is a richer understanding of the relationship between leaders &
followers and what both parties bring to co-producing organizational culture, engagement,
and results. Using a simple but powerful analogy, Dr. Watkins reframes leadership as
something neither the leader nor the follower produces alone. Drawing on followership
theory and the Baldrige framework, he introduces a practical model that connects Category
1 leadership behaviors directly to Category 5 workforce outcomes, maps the full relationship
to measurable results across all the Baldrige criteria areas, and gives practitioners three
questions they can act on immediately.